This Privacy Policy describes how BodyKitchen LLC dba BodyKitchen Pilates collects, uses, discloses, and protects information through its website, booking platforms, mobile applications, communications, retail operations, and in-studio services. By using the website, creating an account, making a purchase, booking a class, submitting a form, or otherwise interacting with BodyKitchen Pilates, you acknowledge the practices described in this Privacy Policy.
We may collect the following categories of information:
Personal identifiers
• Name
• Email address
• Phone number
• Mailing address
• Date of birth
• Emergency contact information
Account and booking information
• Purchase history
• Membership status
• Class bookings
• Waitlist activity
• Attendance history
• Preferences and account settings
Payment and transaction information
• Billing information
• Payment method details processed through third-party processors
• Purchase amounts
• Transaction dates
• Refund, return, or chargeback activity
Studio participation and waiver information
• Signed waivers and acknowledgments
• Injury or limitation disclosures you choose to provide
• Pregnancy or postpartum disclosures you choose to provide
• Specialty program acknowledgments
• Incident reports or customer-service records
Retail and service information
• Items purchased
• Return and exchange activity
• Customer-service communications
Device and usage information
• IP address
• Browser type
• Device type
• Operating system
• Referring URLs
• Pages viewed
• Clickstream data
• Date and time of access
• Information collected through cookies and similar technologies
Communications data
• Emails
• Contact form submissions
• SMS or text communications
• Customer-service messages
• Survey responses
• Marketing preferences
Media and content
• Photos, videos, or recordings captured in the studio or submitted by you
• Social-media interactions you direct to us
We may collect information:
• directly from you
• automatically when you use our website or apps
• from our booking, payment, scheduling, communications, analytics, advertising, and customer-management service providers
• from third-party booking partners or platforms you use to interact with us
• from cookies, pixels, and similar technologies
• from security or studio monitoring tools where used lawfully
We may use your information to:
• create and manage accounts
• process purchases and payments
• schedule classes, manage bookings, and administer waitlists
• deliver studio services and customer support
• communicate with you about classes, purchases, account activity, and policies
• send receipts, reminders, confirmations, and service notices
• enforce studio policies and Terms and Conditions
• maintain studio safety and operational integrity
• administer waivers, acknowledgments, and participation records
• personalize user experience
• improve our website, offerings, and client experience
• detect, investigate, or prevent fraud, abuse, security incidents, or unlawful conduct
• comply with legal obligations
• send marketing or promotional communications where permitted by law and consistent with your preferences
We may use cookies, pixels, tags, SDKs, local storage, and similar technologies to operate the website, remember preferences, analyze usage, improve performance, support advertising, and measure campaign effectiveness.
You may be able to control cookies through your browser or device settings. Disabling certain technologies may affect website functionality.
Some browsers provide a “Do Not Track” signal. Because there is not a universally accepted standard for responding to these signals, BodyKitchen Pilates may not respond to Do Not Track signals in all circumstances.
We may disclose information to:
• booking and scheduling providers
• payment processors
• email, SMS, and communications providers
• website hosting and technology vendors
• analytics providers
• advertising and marketing partners
• customer-service providers
• professional advisors such as attorneys, accountants, insurers, and auditors
• government authorities, regulators, or law enforcement where required by law or legal process
• a buyer or successor in connection with a merger, acquisition, financing, restructuring, or sale of assets
BodyKitchen Pilates does not sell personal information for money.
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and protect our business. Retention periods may vary depending on the type of information, legal requirements, risk profile, and operational needs.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Our website and general studio services are not directed to children under thirteen (13) unless specifically stated in connection with a permitted parent-and-child offering. Where a child participates in an authorized program, any required information must be provided by a parent or legal guardian.
California residents may have certain rights regarding their personal information to the extent required by applicable law, including the right to request access to, correction of, or deletion of certain personal information.
If you wish to make a privacy-related request, you may contact us at:
hello@bodykitchenpilates.com
Before responding to certain requests, we may need to verify your identity.
You may opt out of promotional emails by using the unsubscribe link in the email. You may opt out of marketing text messages by following the instructions in the message or contacting us directly. Even if you opt out of marketing communications, we may still send you transactional or service-related communications.
Our website, communications, or booking tools may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or security of third parties. Your interactions with those third parties are governed by their own terms and privacy policies.
We may update this Privacy Policy from time to time. Changes become effective upon posting the revised Privacy Policy to the website or otherwise providing notice where appropriate. Your continued use of our services after the updated Privacy Policy is posted constitutes your acknowledgment of the revised policy.
If you have questions about this Privacy Policy or our privacy practices, contact us at:
BodyKitchen LLC dba BodyKitchen Pilates
13401 Ventura Blvd, Ste 101
Sherman Oaks, CA 91423
hello@bodykitchenpilates.com
Designed for bodies that crave intention, balance, and lasting connection.
